Tech
Customers want to communicate with companies on their preferred communication channels. This can be through email, two-way texting, or even social media. Contact center technology enables you to offer omnichannel support. This includes self-service through chatbots or...
Tech
Streamlining only sometimes means eliminating all the busy work but involves tackling these tasks more efficiently. For example, auto repair shop software can help you set and update workflow priorities. However, it will take time to retrain employees on new...
Health, Tech
Value-based care is a shift from focusing on volume to health outcomes. It puts patients first and reduces costs while improving patient health. Value-based programs motivate healthcare providers with nonfinancial incentives like increased quality of care, a sense of...
Tech
Almost every organization risks cyber attacks that can cost millions in lost revenue, disruption and stolen data. Mitigating those risks requires a comprehensive strategy that is always ready to adapt to new and emerging threats. Prevention includes a robust password...
Tech
If you use analog copper phone lines in your business, it’s time to replace them. Enterprises relying on POTS lines must switch to digital services like VoIP and cellular. There are a few advantages to replacing your POTS lines with a digital solution....
Tech
Lifeline is a Federally funded program subsidizing low-income consumers for phone and broadband services. The Universal Service Administrative Company (USAC) manages the program offered through dozens of regional telecommunications providers. Lifeline is available to...
